Star Wars: Galaxy of Heroes
Publisher – Electronic Arts/Capital Games
Platform – Android, iOS
Release Date – November 24, 2015
Longevity – A+
Studio Confidence – D
In-game Performance – A-
Fun/enjoyment – B
True to IP – A
Game Crashing/Reliability – B+
New/Fresh Content – D
FTP Friendly – B
Customer Service/Support – D+
Downloads & Growth – C+
Community Engagement/Feedback – D-
COVID Response – D+
Overall Rating – C+
Gaming-fans.com Notes – Star Wars Galaxy of Heroes was released in late 2015 and quickly became one of my personal, all-time favorites. As a Star Wars fan, it helps players connect with (most of) their favorite characters and learn names of other, lesser-known characters as well. The developers of the game, EA and Capital Games along with both Disney and Lucas Film, continue to keep the game moving forward and evolving, but this is something that became a real challenge in 2019 and beyond. The entire calendar year of 2019 only saw players get more PTP content (gear and Relics) and a reskinned Territory Battles mode as the game struggles to stay fresh despite the SWGoH community clamoring for more. 2020 has not been any better as we have seen the addition of Galactic Legend events and a Jedi Knight Luke Skywalker event as the only new “content” added this calendar year. While a new game mode is in the works, it sounds as though we are several months out from that being added to the game.
Gaming-fans.com is proud to be one of the most thorough and respected sources of SWGoH content online today and is a go-to for players to learn about the best mods for these Star Wars heroes and individual SWGoH character Relic reviews. As one of the former SWGoH GameChangers, I have had a more in-depth collection of experiences than most and I have been inside the doors of Capital Games. In addition to being able to see a lot behind the scenes I have also maintained many fantastic contacts with knowledge of the inner-workings of the studio. I have watched time and time again while the studio struggles to release new content in a timely or accurate fashion, and despite my many offers to help on proofreading and communications, the studio continues to publicly view their former content creating partners as a liability rather than an asset.
My rating above is based on my overall love for Star Wars and Star Wars content in general. New players of the game would not experience many of the headaches that veterans have had to endure, so in no way am I discouraging anyone from downloading and playing SWGoH daily. I just feel that Capital Games, due to a combination of issues, is really holding the game back and is not allowing it to realize its true potential. Yes, SWGoH has made one billion dollars in over 4 years, but there is no doubt that Star Wars Galaxy of Heroes could be much greater than it has ever been if a proactive strategy was used to keep this game fresh..
On April 30th I added two new grades including Community Engagement/Feedback – the place where this game is a borderline failure. Yes, they have a Developer Q&A, but when they dodge the questions their whales and krakens have (the people who are responsible for the game’s fiscal success) and continue to ignore the community’s feedback on Relics, the Galactic Legend events, lack of new content, etc. it really tells the community what the studio thinks of them and their investments. Finally, comparing SWGoH to other games we play and cover, the lack of a real COVID Response was startling for the first 6-8 weeks of the global pandemic. A few extra events during a one-week stretch and some additional challenges were nice, but overall SWGoH has done little to encourage their players to spend more time in-game. Meanwhile other games continue to incentivize more gameplay while this studio seems deaf to the world. This is a real head-scratcher and, in my opinion, shows a lack of focus on this game’s continued long-term success.
– LJ, Director of Content, Gaming-fans.com, updated June 2020